Your order will be carefully wrapped and packaged safely and sent with Royal Mail.
The standard delivery charge varies depending on the weight of the parcel. All orders are sent using Royal Mail First or Second Class, with Recorded or Special Delivery as an option (Special Delivery only on orders weighing under 10 kilos) if you request it at the time of purchase. There is an estimated delivery time of 3-5 working days for Recorded Delivery (1 day for Special Delivery). Please note that delivery times are estimates and from the date of postage (not the date of the order). With Recorded and Special Delivery a signature is required upon delivery.
We will happily arrange delivery overseas. Prices are dependant on the country the parcel is being sent to and the size and weight. You may have to pay import duties and taxes, which are charged once a shipment reaches your country. Contact your local customs office for further information as these costs can vary widely.
For orders to be sent out to a different address please contact us at info@cherubchild.com and we will endeavour to reply within 24hrs. All orders are wrapped in tissue paper free of charge and sent to the address you nominate.
Contact us direct - we will get back to you within 1 working day.
Address: Cherub Child, 43 Wordsworth Street, Poet's Corner, Hove, BN3 5BH / email: info@cherubchild.com
We would love to hear from you any time, particularly if:
We want you to be delighted with your purchase. But if it's wrong for whatever reason, faulty or you are unhappy with it please contact us as soon as possible.
Please return any item within one month of purchase for a full refund, providing we receive it in the same condition it was sent. You will need to meet the cost of returning items unless it is covered by a promotion.
If something is wrong with an item, contact us within 10 days, return the item and we will replace it.
Where we are at fault we will cover postage costs.